Shipping Policy

Lead time:

  1. Orders are normally delivered within 48 hours from Monday to Friday.
  2. Delivery time is estimated at about 3-5 business days. (The accurate delivery time depends on your shipping address.)

Shipping modes:

  1. We deliver the goods from multiple warehouses, and the carrier is FedEx.
  2. The standard shipping cost is based on delivery to a freight terminal or to a commercial business address with a self-unload type.
  3. The standard shipping cost does not include the additional services, such as Lift Gate Service, Residential Delivery Service, or Phone Call Service. please specify at the time of ordering.
  4. For remote or difficult-to-reach addresses, it is possible that additional shipping charges can apply. We ship to major of the United States except Alaska, Hawaii, and Puerto Rico.
  5. For delivery to Canada and Mexico, involving customs clearance policies and procedures, please contact our sales team before purchase.

Shipment change and cancellation:  

Any order change or modification may cause extra fees; please contact us in advance. We do not accept modifications after the order is delivered.

Customers can cancel an order prior to the order being shipped. After the order has shipped, an extra charge may occur to recall the shipment. Even if a tracking number is not uploaded, it is still possible that the product has been shipped, since there may have been a delay in communication. Please check with us as soon as possible to cancel an order. 

Shipping Damage:

Please inspect the goods before receipt. if there is serious damage, you should refuse the shipment. In any case, you should note on the driver's copy of the Bill of Lading any concerns you have with respect to damage to the packaging or missing parts. Meanwhile, pls feedback to our sales team within 24hours.  

If the customer does not note damage or missing products when signing, we are not able to file a claim or provide a return/refund.

Consolidate orders: 

We will deliver your goods together if possible.

Please contact us for any further assistance by mail to info@furnazahome.com.